GENERAL RECORD REQUESTS INFORMATION
Effective August 1st, 2021
For the convenience of our patients, Jordan Young Institute has partnered with HealthMark Group to support the secure and timely delivery of patient records. Please be advised, Jordan Young Institute utilizes a shared medical record system. When requesting medical records, it is possible that you will receive your records from providers outside of Jordan Young Institute. Please review your authorization thoroughly to ensure you are requesting the information you wish released.
If you would like to request a copy of a patient’s medical record, please submit your HIPAA compliant request, in writing to our office:
Email: [javascript protected email address]
Mail: 5716 Cleveland St. Suite 200
Virginia Beach, VA 23462
Click HERE to download a fillable, compliant request form
ONLINE DIRECTLY TO HEALTHMARK:
Requests may be submitted electronically to HealthMark’s Request Manager at https://requestmanager.healthmark-group.com.
Once logged in, select “Submit Request” from the menu options and enter all required fields to provide an authorization directly to HealthMark. Your medical record request will be processed and a notification will be sent via U.S. mail or email once completed and ready for download.
STATUS INQUIRIES:
Please log in to Request Manager for status updates or to chat with support. If you have any questions, you may contact HealthMark at 800-659-4035 or email status@healthmark-group.com.
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